Refund Policy

This Refund Policy is issued by Pulse Agency Ads LLC, a Limited Liability Company registered in the state of Florida, United States, owner and operator of MetaPush (metapush.lat).

• Legal Name: Pulse Agency Ads LLC
• Principal Address: 150 SE 2ND AVE STE 1403 #6262, MIAMI, FL 33131, United States
• FEI/EIN: 32-0837208

MetaPush offers a permanent Free plan with limited functionality. We recommend trying the Service with the Free plan before subscribing to a paid plan to make sure it meets your needs.

If you subscribe to a paid plan (Starter, Growth, or Scale) and are not satisfied, you can request a full refund within the first 7 calendar days from the payment date, provided that:

• It is your first payment on that plan (does not apply to renewals)
• You have not exceeded 20% of your plan's event limit during that period
• You send the request by email to support@metapush.lat with the subject 'Refund Request'

After the 7-day refund period, payments are non-refundable. However, you can:

• Cancel your subscription at any time from the dashboard or Polar portal
• Keep full access to paid features until the end of your current billing period
• Downgrade to the Free plan without losing your configuration data

If you change plans during a billing cycle:

• Upgrade (higher plan): The prorated difference is charged immediately. The new plan activates instantly.
• Downgrade (lower plan): The change takes effect at the start of the next billing cycle. You keep the current plan until then.

For annual billing subscriptions:

• The refund period is 14 calendar days from the payment date
• The same usage conditions apply (no more than 20% of event limit consumed)
• After 14 days, annual payments are non-refundable
• You can cancel anytime and keep access until the end of the contracted year

Pulse Agency Ads LLC may grant refunds outside the established periods in the following cases:

• Verified billing error (duplicate charge, incorrect amount)
• Extended service outage (more than 72 continuous hours) attributable to MetaPush
• When required by applicable law in your jurisdiction

Consulting and strategic audit services have specific refund conditions:

• Full refund if requested before the first session or service delivery
• No refund once onboarding, consulting session, or report delivery has started
• Consulting services are educational and strategic — they do not guarantee specific financial results

To request a refund, send an email to support@metapush.lat including:

• Your registered MetaPush email address
• The plan and payment date
• The reason for the request

If you have questions about this Refund Policy or billing, please contact Pulse Agency Ads LLC at:

• Email: support@metapush.lat
• Address: 150 SE 2ND AVE STE 1403 #6262, MIAMI, FL 33131, United States